Which “Game of Thrones” Character Are You?
By Caerley Hill Game of Thrones is back for another season of treachery and triumph, and it’s time to begin taking sides. Which got us thinking, playing the game in business is a lot like winning or...
View ArticleMighty Monday – 4 Dos and Don’ts of Handling Tough Customer Service Situations
By Caitlin Russell If you work in customer service, chances are you’ve had “that” customer. The one who was angry, rude, demanding or even intimidating. Most of the time, such situations escalate...
View Article5 soft skills you can use to master customer support
CAneyt HAzal / E+ via GettyImages By Caitlin Russell Anyone in customer support knows that sometimes you just get those calls. The person on the other end of the line is frustrated and defensive. But...
View ArticleThe top customer support mistakes and how to avoid them
By Caerley Hill If you work in customer service or support, you are the front line in the battle to keep current and perspective customers happy. But dealing with confused or upset people isn’t the...
View ArticleSix Steps to Amazing Customer Service
D-BASE | Digital Vision via GettyImages By Stacey Watkins What makes great companies so great? Most people would probably answer, “A killer product,” “A huge store that gives me tons of options,” or...
View ArticleThe Dynamic Duo of IT Support
History, literature and pop culture are rife with examples of stellar singulars that turn unstoppable when combined. Think Lewis and Clark, Brad and Angelina, peanut butter and jelly — wait, that’s...
View Article3 Things to Be Aware of Before the Windows 10 Launch
Tomorrow, Microsoft will release Windows 10 to users everywhere. From a new start menu with updated search capabilities to a brand-new browser — Microsoft Edge — Microsoft hopes that Windows 10 will be...
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